Your DoggieLawn ships FREE via FedEx for all subscription orders within the contiguous United States. We do not currently ship to P.O. Boxes, Alaska, Hawaii, Puerto Rico, Mexico, or Canada.
Apartment dog potty packages are typically processed and shipped within 1-5 business days. Our original hydroponic lawns typically ship out Monday - Wednesday each week. If you signed up before the cutoff time (midnight PST on Sunday), your first DoggieLawn will ship out the same week you signed up. However, if you signed up after the cutoff time (midnight PST on Sunday), your first DoggieLawn will ship out by the FOLLOWING Monday - Wednesday. If inventory permits, we may ship earlier. You will receive a shipping confirmation email with tracking information once your order ships. Weather or holiday related disruptions may occur and interfere with harvesting grass and/or cause carrier related delivery issues. As such, although we do our best to ensure a timely, routine delivery, we cannot guarantee specific delivery dates as clearly stated in our Terms and Conditions.
Local Farm Orders
Our Local Farm option typically ships out on Wednesdays each week.
If ordered before cutoff (midnight PST on Sunday): Your order will ship out the first available ship date, which is typically Wednesdays.
If ordered after cutoff (midnight PST on Sunday): Your order will ship by or before the following week but likely on a Wednesday.
Need it ASAP? In the event that you need an order shipped out sooner, contact us at 310-853-8997 and we will do our best to accommodate your request!
-------If You Ordered 2-Day Shipping: Your order will arrive in 2 BUSINESS days if ordered by 12PM PST Mon-Fri (FedEx Express does not deliver on weekends). Example: If your order is placed on Wednesday at 9AM PST, it should be delivered by Friday. If your order is placed on Friday at 3PM PST, it should be delivered Wednesday.
If You Ordered Overnight Shipping: Your order will arrive the next BUSINESS day if ordered by 12PM PST Mon-Fri (FedEx Express does not deliver on weekends). Example: If your order is placed on Wednesday at 9AM PST, it should be delivered by Thursday. If your order is placed on Friday at 3PM PST, it should be delivered Tuesday.
We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route offers a few options to improve the experience:
Route+ is premium package protection for your online orders. When you add Route+ at checkout, you can easily file claims for lost or stolen packages, damage due to mishandling or for rot due to late deliveries.*
Purchased Route+ and need to file a claim? File here
The Route App (Free)
The Route App allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers, dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery.
Haven’t downloaded the app yet? Download here
Use FedEx Delivery Manager to customize your home deliveries! You can request a new delivery location or time, hold your packages at your nearest FedEx location, leave specific notes for your delivery driver such as a gate code or location details, and receive extra tracking notifications on your mobile device! We do not require a signature release but if you would like one you can specify that through FedEx Delivery Manager. If you have issues receiving packages at your home or office, FedEx also gives you the option to hold your packages at a different location for pick up! You can choose from a local FedEx store, Walgreens, Albertsons or Kroger location! Click HERE to find a location near you!
For Damaged Items & Missing Shipments:
If you don't have Route shipping protection, send us an email to firstname.lastname@example.org WITHIN 48 hours of delivery* along with a picture to report the incident and we will contact you as soon as possible to hopefully resolve the issue!
* Damaged product must be reported via email WITHIN 48 hours of delivery by the carrier and must be accompanied by a picture to allow us to file a claim. Track your order at FedEx.com. Tracking numbers are emailed by end of day Wednesday the week your Doggielawn ships.