Frequently Asked Questions
At DoggieLawn, we believe that human and pet comfort should never be mutually exclusive. That's why we created the DoggieLawn - an innovative, natural indoor dog potty that pets and humans alike love. This dog potty grass is authentic grass with naturally-occurring microbes that break down dog urine, eliminating smells while providing a natural environment for your pup to do its business. DoggieLawn is easy to use, perfect for pets, and much better for the environment than artificial dog grass pads.
Doggielawn is all about making the lives of pet parents more convenient when it comes to potty time! In fact, the idea for Doggielawn was conceived by the founders when their own busy schedules made it difficult to come home and walk the dogs at the same time each day. The guilt of thinking about their poor, furry babies waiting to go potty led to them to create a useful, convenient and eco-friendly solution for dog owners everywhere!
You’ll find that Doggielawn is a perfect solution for:
- housetraining a puppy
- apartment residents that don’t have the luxury of a backyard
- busy professionals that can’t always make it home at the same time
- senior dogs with incontinence and/or arthritis
- avoiding the late night walk in the cold/rain/snow
- pet parents tired of the smell and maintenance from artificial grass
- homeowners that want to have a dog run on the side of the house in order to protect their grassy backyard
Check out our YouTube page to see Doggielawn in action!
We offer four different size lawns for you to choose from!
- Standard (24 x 16"): For dogs under 15lbs.
- Medium (24 x 20"): For dogs up to 30lbs.
- Large (24 x 24"): For dogs up to 50lbs.
- XL (24 x 48"): For dogs 40lbs and over or multiple dogs.
Click HERE to find out more information on the different sizes we offer!
To see what you can expect with your first lawn delivery, check out our un-boxing videos HERE.
You can always give us a call for help determining the best plan for you and your furry friend. We make suggestions based on your dog’s general weight, age and anticipated frequency of use.
For young ones under a year old, we recommend the Standard or Medium Doggielawn. For bigger puppies, the ideal option is to either get the Large or XL Doggielawn or to put multiple of the smaller size lawns side by side to create a bigger surface area.
Frequency: Since young puppies tend to have smaller bladders, they will urinate more frequently than adults. So to make sure the grass is always fresh, we suggest a weekly cycle until they’re older, at which point you can switch to a biweekly schedule.
For adults under 50lbs, we recommend the Large or Medium Doggielawn. For bigger dogs, the ideal option is to either get the larger XL Doggielawn or to put multiple of the smaller size Doggielawns side by side to create a bigger surface area.
Frequency: We suggest a biweekly schedule if your dog is using the Doggielawn about 1-2 times a day. If they’re going more often than that, you may want to consider a weekly subscription. If you have more than one dog using the Doggielawn you may also want to consider a weekly schedule.
For senior dogs under 50lbs, we recommend the Large, Medium, or Standard Doggielawn. For bigger dogs, the ideal option is to either get the larger XL size or to put multiple of the smaller size Doggielawns side by side to create a bigger surface area.
Frequency: For older dogs with incontinence issues or difficulty walking, we highly suggest a weekly schedule due to the high frequency of use. Unfortunately, older dogs may not be able to hold their bladders or take walks like in their younger days, so we recommend the Doggielawn as a way for your dog to always have access to fresh grass for potty time.
Absolutely! To update your frequency, simply log in to your account and update your plan under the "My Subscriptions" section (in depth directions can be found here). You can also request we take care of the change for you by emailing us at email@example.com.
Great question! Select which subscription you’d like and sign up online!
When your DoggieLawn arrives, use the complimentary disposable gloves (which come with every new delivery) to unroll the grass onto your tray (if you've purchased one or have your own). Just remember to remove pet solids daily. When your next shipment arrives, put on the gloves to roll up the old grass, place it in a garbage bag and throw it away in the trash. Then unroll the new grass out onto your tray. Voila! A fresh pet potty, as simple as that.
Watch our un-boxing videos for help on how to set up your first Doggielawn once its delivered.
Dogs like to do their business on real grass. It’s that simple. They like the smell and feel of it because it’s natural! Often they will use it with little or no training. For fussy dogs, all it takes is a little positive reinforcement to get them to use it. Give them a treat when you see them use the lawn the first few times. They’ll be hooked and you’ll love the ease and simplicity of the system. Like all new routines, it does take some time, patience, and consistency to get your pooch fully used to their new grass potty, which is why we offer free consultations with our on-staff training experts. Just give us a ring to speak with one of our friendly and knowledgeable experts today!
If your ordered an XL Local Grass variety: Your DoggieLawn will ship on Wednesday. New orders placed before 5:30 PM EST (2:30 PM PST) on Monday will ship the same week. Any orders placed after 5:30 PM EST (2:30 PM PST) on Monday will ship the following Wednesday. If you ordered a tray with your lawn, it will ship separately and before your grass (either the same day you placed your order or the next business day). See your order confirmation email for more details on when your first grass order will ship.
If You Selected 2-Day Shipping: Your order will arrive in 2 BUSINESS days if ordered by 1PM PST Mon-Fri (FedEx Express does not deliver on weekends). Example: If your order is placed on Wednesday at 9AM PST, it should be delivered by Friday. If your order is placed on Friday at 3 PM PST, it should be delivered Wednesday.
If You Selected Overnight Shipping: Your order will arrive the next BUSINESS day if ordered by 1PM PST Mon-Fri (FedEx Express does not deliver on weekends). Example: If your order is placed on Wednesday at 9AM PST, it should be delivered by Thursday. If your order is placed on Friday at 3PM PST, it should be delivered Tuesday.
*Due to the unprecedented volumes that all carriers are experiencing, carriers cannot guarantee the above delivery times.
You will receive a shipping confirmation email with tracking information once your order ships. Weather or holiday related disruptions may occur and interfere with harvesting grass and/or cause carrier related delivery issues. As such, although we do our best to ensure a timely, routine delivery, we cannot guarantee specific delivery dates as clearly stated in our Terms and Conditions.
DoggieLawn ships Monday - Friday. Orders placed before 5:30 PM EST (2:30 PM PST) will ship the same day. You will receive a shipping confirmation email with tracking information once your order ships! If you added an item(s) from our Shop to your next subscription order, we will do our best to ship it with your grass.
Absolutely! As soon as your shipment is picked up by the carrier, you'll receive an email from us with the tracking link! You are also able to track your shipment through the DoggieLawn customer portal. Once you're logged in and on the "My Account" page, you can scroll down to find all of your processed shipments. Click on the shipment to open a new page where you can find the tracking number(s).
Please make sure you check the progress of your order so you can know exactly when your item is delivered and be able to contact your carrier if you have questions.
Please check your spam or promotions folder if you do not see a tracking or order confirmation email.
DoggieLawn shipments are usually sent out using FedEx, Ontrac, UPS, and USPS. These services typically deliver packages within 1-5 business days of shipment. Please be sure to track your shipment and follow the progress of your order to ensure you open your shipment as soon as it is delivered since this is a perishable item.
If your grass is shipping via FedEx, you can sign up for FedEx Delivery Manager. With FedEx Delivery Manager you can customize your delivery and give instructions directly to the driver in your area such as “leave at front door.” If you have issues receiving packages at your home or office, FedEx also gives you the option to hold your packages at a different location for pick up! You can choose from a local FedEx store, Walgreens, Albertsons or Kroger location! Click HERE to find a location near you.
If you need to manage your actual DoggieLawn subscription, such as the lawn size or frequency, you can do so by logging into your account on doggielawn.com! You can also manage your subscription via text message by opting in HERE
Absolutely. Simply log in to your account and click on the orange "Manage" button next to your active subscription and choose a date that works with your schedule! OR you can email us at firstname.lastname@example.org to let us know which dates you would like suspended and we’ll take care of your needs.
Oopsy! Mistakes happen.
To update your address, send us an email at email@example.com with the name on the account along with both your old and new addresses. Otherwise, you can update your shipping address yourself within the DoggieLawn customer portal by clicking the orange "Manage" button next to your active subscription. Please note that any changes made to your shipping address will apply to shipments that have not yet processed. Please take this into consideration when making any changes before your next shipment.
If it happens that the order has been shipped, we suggest signing up with FedEx Delivery Manager to update your address. Please take note that this option would depend on FedEx’s policy.
We’re so sorry to hear about that! Check with your leasing office and neighbors to see if it was delivered there. We also suggest contacting the carrier to have them contact the driver and see where they left your package.
If you're still not able to locate the shipment you can send us an email to firstname.lastname@example.org WITHIN 48 hours of delivery to report the incident and we will contact you to assist with opening a trace with the carrier
First time orders are billed for their initial shipment upon signup, and all subscriptions will renew automatically on the same day of the week that you signed up. For more information about your billing schedule, please email us at email@example.com
You can cancel your subscription ANYTIME. Simply login to your DoggieLawn account and click the orange "Manage" button next to your subscription. In the bottom right hand corner of the screen you will see the cancellation button! You may also email us at firstname.lastname@example.org with your reason for cancellation and we will process it as soon as possible.
NOTE: You will be charged for any grass that has been harvested for your subscription even if it has not yet been shipped because, once harvested the living grass' can only stay fresh for a finite time and can not be stored for use with another account. Your grass is harvested on your subscription process date. This date is clearly displayed under My Account>Manage Subscription>Change Next Delivery Date. To avoid being charged for any upcoming subscription shipment all we ask is that you cancel one business day BEFORE that upcoming subscription process date.
If you have paid for a shipment you no longer wish to receive and that has yet to be shipped, we are happy to try to intercept the shipment (depending on timing) and send your lawn to a friend, family member, or anyone else you think might want to give your Doggielawn a try!
Feel free to contact us with any questions regarding your next bill date or the cancellation process. If you do cancel we're sorry to see you go and would love to hear how we can earn back your business!
As far as refunds, the lawns don't come with guarantees. While most dogs take right to it, we can't guarantee that every dog will. We simply try to offer as much support as possible because we care - and it's good for business; If the dog won't use it, we lose a customer. But since the product is perishable, it can’t be re-used or re-sold.
We post this information in the terms and conditions before you agree to purchasing the DoggieLawn service.
Lawn discount and promo codes only work for subscriptions and not for one-time purchases. To create a subscription, please visit our website. Click "Pick your Plan" then apply your coupon code at checkout.
For all other discount and promo codes, please read the fine print for each special offer, coupon, and discount that we may offer or conduct. Special offers, coupons, or discounts cannot be used in conjunction with other offers. Limit one promotion per order.
Unlike the sod you would find at a garden center, our grass provides a durable matting of roots and fertile soil. The structure under the grass is excellent at absorbing liquids (like urine) so if used as directed there’s no leaking and no odor (with normal use)! Like most grass you’ll find some sand or soil, but none of the messy, clay-like dirt.
We ship the hydroponic variety from the west coast. Recently we've added local alternative varieties for dog families that order the XL version and live in the central and eastern parts of the country. These varieties are not hydroponic but offer their own advantages. First, they're cheaper! We have to pay less to ship them to you and pass that savings to you. Second, they're better for the planet because they use less fuel to get to you. Finally, they work just as well as the hydroponic variety and your dog can't tell the difference.
Yes! Click Here to submit a request or just send an email to email@example.com to receive more details.
With water, light and no dogs present our grass can survive indefinitely under normal conditions. Even if the grass arrives a little "shocked" by shipping in the summer it can easily come back if provided a good environment. Frequency of use by your dog contributes to a shortened life span. Under normal use, with a single dog, we expect the grass to last anywhere from 1-4 weeks. Your individual results vary depending on how heavily it’s used (i.e. frequency of use each day, number of dogs using it, amount of urine, etc). Contrary to popular belief, the color of the grass is not important to your dog. Remember, on a walk your dog will pee on green grass, yellow grass, a pole, a curb, a patch of dirt, etc. If you're concerned the grass is not perfectly green, just remember your dog is color-blind ;)
We suggest you only water the Doggielawn as needed because most dogs don't like walking on wet grass! If your dog does not mind or you live in a hotter climate, a little watering will extend the life of the lawn. But please keep in mind (and this is VERY important) that should the grass die for ANY reason your dog will still use it! Only humans care about the grass' color and your dog will continue to use the grass when the color turns and as long as the Doggielawn is not moist and is free of poop!
Yes! We offer free training support to those with stubborn fur babies. We understand that sometimes a dog may be used to a certain routine and training them to go in a new spot may be difficult. This is especially challenging if a dog has been told their entire life NOT to go potty inside the house! So a little patience, understanding and help from us is all you need to teach your dog that it's perfectly okay to go potty inside the house.... but only on the Doggielawn. :-) Give us a call or email to set up an appointment.
For a couple different reasons. Despite the claims of manufacturers, dog’s will not instinctively use synthetic grass unless it is sprayed with a chemical urine substitute. The chemicals are harsh and your dog is exposed to them with each use. The Doggielawn experience could not be more different. Dogs use the grass instinctively, often without training, because of the real grass and earth odors. Furthermore, there are no harsh chemicals of any kind present in the grass.
It’s also less work! Synthetic grass systems, have drip trays and catch basins that fill with pet urine. You must empty and wash them regularly to get rid of the bacteria and odor. Who wants to do that?
With Doggielawn, urine is absorbed by the grass and broken down by the natural and harmless microbes found in grass. You must remove solids just like you would on a walk or with a synthetic system. Under normal use, the grass will eventually saturate and need to be thrown away after 1-2 weeks (varies by frequency of use and size and number of dogs). And, of course Doggielawn is MUCH better for the environment!
Artificial grass emits VOCs (Volatile Organic Compounds), basically chemical fumes, which are not only bad for the environment but for humans and dogs as well. Secondly, the carbon footprint for manufacturing artificial grass is extremely high – it is a very energy intensive process during which greenhouse gases are emitted. Although some have accused natural grass of also producing greenhouse gasses, research conducted by Berkeley’s Laboratory for Manufacturing and Sustainability has found that artificial turf releases more greenhouse gases in its production, transportation and processing than the production and maintenance of natural turf.
Yes! It's absolutely normal, remember it's REAL grass which is why your dog will LOVE it. However, we understand that an earthy smell can be a little too much Mother Nature for some. If so, we highly recommend our Odor Remover Spray (available upon checkout or by email). This spray is perfectly safe for dogs and our grass!
If you keep your grass on a balcony or outdoors, we definitely recommend covering the grass while it rains or moving it inside.
Our grass is designed to absorb liquid from your pet and to prevent you from having to do any dirty clean up work. In order for your grass to continue doing its job, we recommend your Doggielawn stay out of the rain to keep it from being over saturated. Plus, those pups prefer their grass squish-free. Your grass will love you and so will your dog!
Every once in a while you may encounter a little critter. This is because our grass is a real, living plant that is grown outdoors on a sod farm. This may generally happen more often during the spring and summer season. If you do see a bug we recommend spraying your grass with an organic solution (put a few drops of dish-washing soap, neem oil or peppermint with water).
We at Doggielawn do not spray any chemicals or use fertilizers on the grass! It is a living plant product grown on a farm, however, that may rarely and on occasion spray if necessary. We are committed to being as green, and clean as possible!
For those playful pups, the grass is a new novelty that gets their curiosity going, which sometimes results in digging and chewing. We suggest that you supervise your dog when using the Doggielawn to continually reinforce positive behavior AND immediately put a stop to any undesired behavior like digging, chewing and snoozing! After a little while, your dog will get the hint and stop digging. We also recommend aviary netting and zip ties as another option to get your dog to stop chewing or digging up the grass until they get trained on how to use it. For more information and helpful tips, please email us at firstname.lastname@example.org!
You'll know it's time to change the grass when your dog starts peeing on the edge of the lawn. That means the grass is too saturated with their own scent and they're looking for a fresh spot to "go!"Pro tip: We like to think of the lawn as a sponge. Meaning, the lawn performs best when it’s dry (we recommend watering it very little so that it stays thirsty). When your pup uses it, urine will absorb into the soil. Over time, as it fills up the lawn could still be green, brown, or somewhere in between! After a couple of deliveries, you will get to know how long it lasts with your dog.
Contact Your Indoor Dog Potty Experts
We hope you've found this page about our pooch potty informative, but if you still have questions, we're always happy to help. Feel free to give us a call at 310-853-8997 and learn more about how this dog grass pad works, or reach out to us at our contact page with any questions. We can't wait to hear from you, and we're excited to help you and your dog get his very own backyard!